Privacy Policy
Effective Date: 14 May 2025
Last Updated: 14 May 2025
Welcome to Eidoo Wallet — your secure and user-friendly crypto wallet platform. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website https://eidoowallet.net and related services.
Our goal is transparency, security, and user trust. Please read this policy carefully to understand how we handle your information.
1. Core Privacy Principles
User Control: You remain in full control of your information at all times.
Data Minimization: We only collect data necessary to provide our services.
Security: Your personal information is stored safely and never sold or shared with third parties.
Transparency: We clearly explain how and why data is collected and used.
2. Information We Collect
Eidoo Wallet collects limited personal information through our contact form, including:
Name
Email address
Message content
We do not collect or store private keys, passwords, seed phrases, or any blockchain-related data from your wallet.
3. How We Use Your Information
We use your submitted information strictly to:
Respond to your inquiries and provide customer support
Improve our communication and services
Maintain our website’s functionality and security
We do not use your data for marketing, profiling, or resale.
4. Cookies and Analytics
Eidoo Wallet does not use tracking cookies or third-party analytics that identify users personally.
Basic technical logs may be collected automatically (e.g., browser type, device type, referring pages) to maintain site performance and security.
5. Data Storage and Security
Personal data from contact forms is stored securely on our hosting provider’s servers.
Access is restricted to authorized personnel only.
All communications are encrypted via HTTPS/TLS.
We apply reasonable technical and organizational measures to protect data from unauthorized access or loss.
6. Legal Basis for Processing
In compliance with global privacy regulations (GDPR, CCPA, and others), we process your personal data under the following legal bases:
Consent: When you voluntarily submit data through our contact form.
Legitimate Interest: To respond to inquiries and maintain service functionality.
You may withdraw consent at any time by contacting us.
7. Data Retention
We retain your data only for as long as necessary to respond to your inquiry or fulfill our legal obligations. Once it is no longer needed, your information is securely deleted.
8. Third-Party Sharing
We do not sell, rent, or share your personal information with third parties.
Our hosting and email providers may process data solely for the purpose of providing infrastructure and communication services, under strict confidentiality agreements.
9. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Request correction or deletion
Withdraw consent
Request data portability
Lodge a complaint with a data protection authority
To exercise these rights, contact us at support@eidoowallet.net.
10. International Users
Eidoo Wallet operates globally. If you are accessing our services from outside our primary region of operation, please note that your data may be processed in countries with different privacy laws, but always with strong security safeguards in place.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or your data, please contact us at:
Eidoo Wallet
Email: support@eidoowallet.net
Website: https://eidoowallet.net